Our complaints policy

If you feel dissatisfied with any aspect of our service, then in the first instance please contact The MVF Complaints Team at dataprotection@mvfglobal.com. We will immediately carry out an independent investigation of your complaint and will provide a written response.

If we are unable to resolve your complaint to your satisfaction and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-

The Financial Ombudsman Service

Exchange Tower

London E14 9SR


020 7964 1000 (switchboard)

+44 20 7964 1000 (for calls from outside the UK)

020 7964 1001 (main fax)

0800 023 4 567

Calls to this number are now free on mobile phones and landlines

0300 123 9 123

Calls to this number cost no more than calls to 01 and 02 numbers